Returns and Exchanges Policy

At Shop J + KAKES, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely pleased with your order, we offer a straightforward Returns and Exchanges policy to make the process as seamless as possible.

1. Eligibility for Returns/Exchanges:

• Products Eligible for Return/Exchange:
  • Unworn, unused, and undamaged items.
  • Items in their original packaging and with all tags attached.

2. Timeframe for Returns/Exchanges:

• Return/Exchange Period:
  • You have 7 DAYS from the date of delivery to initiate a return or exchange.

3. Conditions for Returns:

• Product Condition:
  • Items must be in their original condition.
  • We reserve the right to refuse returns if the product shows signs of wear, damage, or alteration.

4. Process for Returns/Exchanges:

• Initiating a Return/Exchange:

  • Contact our customer service team at shopjkakes@gmail.com to initiate the return or exchange process.

• Required Information:

  • Please provide your order number and reason for return/exchange.

• Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

5. Refunds or Exchanges:

• Refund Method:

  • Upon receipt and inspection of the returned item(s), we will process your refund and provide store credit.

• Exchange Process:

  • For exchanges, once the returned item(s) are received and verified, we will process the exchange and ship the replacement item(s) to you promptly.

6. Exceptions:

• Non-Returnable Items:
  • Certain products, such as accessories and cups are not returnable.

7. Contact Us:

• Customer Service:
  • If you have any questions or need further assistance regarding returns or exchanges, please reach out to our customer service team at shopjkakes@gmail.com