Exchanges Policy

 

At Shop J + KAKES, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely pleased with your order, we offer a straightforward  Exchange policy to make the process as seamless as possible.

1. Eligibility for Exchanges:

• Products Eligible for Exchange:
  • Unworn, unused, and undamaged items.
  • Items in their original packaging and with all tags attached.

2. Timeframe for Exchanges:

• Exchange Period:
  • You have 14 DAYS from the date of delivery to initiate an exchange.

3. Conditions for Exchanges:

• Product Condition:
  • Items must be in their original condition.
  • We reserve the right to refuse exchanges if the product shows signs of wear, damage, or alteration.

4. Process for Exchanges:

• Initiating a Exchange:

  • Contact our customer service team at shopjkakes@gmail.com to initiate the exchange process.

• Required Information:

  • Please provide your order number and reason for exchange.

• Exchange Shipping:

  • Customers are responsible for exchange shipping costs unless the return is due to an error on our part.

5. Exchanges:

• Exchange Process:

  • For exchanges, once the returned item(s) are received and verified, we will process the exchange and ship the replacement item(s) to you promptly.

6. Exceptions:

• Non Exchangeable Items:
  • Certain products: such as accessories, cups, tumblers, hats and worn/washed outfits are not returnable.

7. Contact Us:

• Customer Service:
  • If you have any questions or need further assistance regarding returns or exchanges, please reach out to our customer service team at shopjkakes@gmail.com